Hi, how can we help?
[Digital Product] Travel Insurance - Purchase and Quotation
English | Bahasa Malaysia
How do I find Travel Insurance on Shopee?
Option 1: Launch the Shopee app > Click on ‘See More’ > Select ‘Prepaid, Bills & Tickets’ > Tap on ‘Travel Insurance’ under the Insurance tab.
Option 2: Launch the Shopee app > Search ‘Insurance’ in the keyword search > Click on ‘Insurance and Services’ in the search bar > Tap on the ‘Travel Insurance’ icon in the Insurance and Services Homepage.
Option 3: Launch the ShopeePay app > Click on “Home” > “Insurance” > Select “Travel Insurance” icon under the Insurance tab.
How do I purchase Travel Insurance on Shopee?
Once you’ve navigated to the Travel Insurance page, follow the steps below to learn how to purchase Travel Insurance for your next leisure or business trip.
Step 1: Fill in your Travel Destination, Travel Date and Number of Traveller(s)
Step 2: Press the ‘Buy Now’ button
Step 3: Fill in each of the traveller’s information
Step 4: Tap on the ‘Add a Traveller’ if you would like to include an extra traveller
Step 5: Click on the ‘Confirm’ button
Step 6: Tap on ‘Display More’ to view the premium amount breakdown
Step 7: Confirm the Policy Detail by clicking on ‘Checkout’
Step 8: Choose your preferred payment method and click on ‘Pay Now’
Step 9: Select ‘My Policies’ to view your travel insurance policy status and details upon payment
Travel Insurance Frequently Asked Questions (FAQ)
Question | Answer |
1. Who can purchase Travel Insurance via the Shopee platform? | All Shopee users who hold a valid NRIC and his/her spouse, child/children who also hold a valid NRIC are eligible to be covered, subject to the age limits below:
|
2. What are the applicable government charges that I have to pay? | Type: Service Tax (Domestic only) Amount: 8% of premium |
3. How am I eligible for a 5% group discount for my Travel Insurance policy? | To be eligible for a 5% group discount, you will need to purchase travel insurance via the Shopee platform for a group of 5 or more Insured Persons (max 10 pax) in a single order. |
4. How do I know my Travel Insurance is effective? | You will be able to view your travel insurance policy status and Certificate of Cover (COC) on the Shopee App, under ‘View E-policy’ by following the path below: Go to Shopee app > Me tab > My Insurance > Travel Insurance |
5. Can I insure more than one Travel Insurance policy?
| No, each person is only eligible to be covered under one (1) in force and active policy for the same trip at any point in time. If the insured person is covered by multiple policies, the insurer will only pay one claim. However, you can purchase multiple policies covering different trips. |
6. How many days in advance can I purchase the Travel Insurance policy on Shopee? | You may purchase a Travel Insurance policy as early as one (1) year before your trip starts. |
7. Can I purchase travel insurance when I arrive at my destination? | (a) For Asia and International travel: No, you will need to complete your purchase at least one (1) day before departing Malaysia. (b) For Domestic travel: No, you will need to complete your purchase at least one (1) day before starting your domestic trip within Malaysia. |
8. What is the maximum coverage period for my policy?
| The maximum coverage period depends on the type of policy you purchase: (a) For Domestic Policy: The maximum period of coverage is thirty (30) consecutive days. (b) For Asia/Worldwide Policy: The maximum period of coverage is two hundred (200) consecutive days. (c) For High-Altitude Mountaineering optional rider: The maximum period of coverage is thirty (30) consecutive days. |
9. Can the policy be renewed at the end of the coverage period? | The Travel Insurance is a non-renewable insurance. However, you may purchase a new policy when your existing coverage expires. |
